A: We're thrilled to assist you with any inquiries regarding your order! The best way to contact Shellmell's Sweets is by emailing us at shetel@shellmellssweets.com. You can also reach out through the contact form on our website. Our dedicated team is eager to help and typically responds within 24 hours. For quicker responses, you can also message us on our social media channels. We look forward to sweetening your day with our delicious homemade cookies!